Acceptable Use Policy

Terms of Service·Privacy Policy

Acceptable Use Policy

Last updated: February 14, 2026

This Acceptable Use Policy ("AUP") describes prohibited uses of RoutePlex's services. This AUP is part of our Terms of Service.

RoutePlex does not store or retain user-generated prompts, model outputs, web search queries, or any data related to your end-users. Content moderation is performed statelessly on each request — your content is checked in real-time and immediately discarded. We never log, review, or retain what you or your customers send through the API. This policy governs how the Services may be used.

Prohibited Content

You may not use our Services to generate, store, or transmit content that:

Illegal Content

  • Violates any applicable law or regulation
  • Promotes illegal activities
  • Facilitates fraud or deception

Harmful Content

  • Threatens, harasses, or bullies individuals
  • Promotes violence or terrorism
  • Contains hate speech targeting protected groups
  • Sexualizes minors in any way
  • Promotes self-harm or suicide

Deceptive Content

  • Impersonates individuals or organizations
  • Spreads misinformation or disinformation
  • Creates deepfakes without consent
  • Generates spam or phishing content

Infringing Content

  • Infringes on copyrights, trademarks, or patents
  • Violates privacy rights
  • Misappropriates trade secrets

Prohibited Activities

You may not:

Security Violations

  • Attempt to gain unauthorized access to systems
  • Probe, scan, or test for vulnerabilities
  • Distribute malware or malicious code
  • Launch denial-of-service attacks

Service Abuse

  • Bypass or circumvent rate limits
  • Attempt to bypass, disable, or evade safety, moderation, billing, or usage enforcement mechanisms
  • Use automated tools to stress-test the service
  • Resell access without authorization
  • Share API keys publicly

Fraudulent Activities

  • Create accounts with false information
  • Engage in payment fraud
  • Manipulate usage metrics

High-Risk Uses

The following uses require explicit approval:

  • Medical Applications: Diagnosis, treatment recommendations
  • Legal Applications: Legal advice or document generation
  • Financial Applications: Investment advice, credit decisions
  • Government Applications: Law enforcement, immigration decisions
  • Critical Infrastructure: Systems affecting safety or security

Contact sales@routeplex.com for approval.

Third-Party Provider Policies

Use of third-party AI providers through RoutePlex is subject to their respective acceptable use policies. RoutePlex acts as an API gateway. Model behavior and outputs are generated by third-party AI models and may vary in quality or accuracy.

Monitoring and Enforcement

We may:

  • Monitor for violations of this policy
  • Monitor usage patterns to detect abuse, fraud, or service degradation
  • Investigate reported violations
  • Remove content that violates this policy
  • Suspend or terminate violating accounts
  • Report illegal activity to authorities

Automated Content Moderation

RoutePlex employs automated content moderation to protect users and comply with legal obligations. All API requests pass through a multi-layer moderation pipeline:

What Is Blocked

  • Child sexual abuse material (CSAM): Any content that sexualizes minors — zero tolerance
  • Violence instructions: Detailed instructions for creating weapons, explosives, or causing mass harm
  • Drug manufacturing: Step-by-step instructions for synthesizing controlled substances
  • Terrorism: Planning, recruitment, or instructional content related to terrorist activities
  • Self-harm instructions: Detailed methods or encouragement of self-harm or suicide
  • Dark web URLs: Links to .onion, .i2p, or known illegal content domains

What Is NOT Blocked

RoutePlex is intentionally not overly restrictive. The following content is allowed:

  • Profanity and strong language
  • Political discussion and debate
  • Adult content discussions (non-illegal)
  • Educational discussion of drugs, weapons, or violence
  • Fiction and creative writing with mature themes
  • Academic research on sensitive topics
  • News reporting on violent events

How It Works

  1. Layer 1 — Pattern Detection: Fast regex-based scanning for clearly prohibited content patterns (< 1ms)
  2. Layer 2 — AI Moderation: OpenAI's moderation API checks for severe categories like sexual/minors and violence/graphic
  3. Layer 3 — URL Validation: URLs are checked against a blocklist of known dangerous domains

Blocked requests receive a generic 451 error. For privacy, the specific reason for blocking is never disclosed in the response.

Compliance Logging

When a request is blocked, RoutePlex logs only:

  • A one-way SHA-256 hash of the content (for trend analysis — cannot be reversed to recover the original text)
  • The category of violation
  • Timestamp and account identifier

Raw content is never stored. Even for blocked requests, RoutePlex does not retain, log, or inspect the original text. The moderation check is stateless — content is evaluated in-memory and discarded immediately, regardless of the outcome.

False Positives

If you believe your request was incorrectly blocked, contact support@routeplex.com with your request_id. We will review and adjust patterns as needed.

Reporting Violations

To report a violation, contact support@routeplex.com with:

  • Description of the violation
  • Evidence (if available)
  • Your contact information

We will investigate and respond within 72 hours.

Consequences

Violations may result in:

  • Warning and content removal
  • Temporary suspension
  • Immediate suspension without notice in cases of severe risk, abuse, or legal exposure
  • Permanent account termination
  • Legal action
  • Reporting to law enforcement

Updates

We may update this AUP at any time. Material changes will be communicated via email.

Contact

Questions? Contact us at support@routeplex.com.